Design and architecture have become one of the most important factors in overall guest experience, Peter Losch stated. We see more and more boutique and design hotels open, as well as some new and unique hostels, camps and villas. Peter Losch, Maistra’s Luxury division director and a speaker at Best Stay 2016 highlited the fact that today “it is all about emotions and experiences”.
Today’s guests are also attracted by new technologies, comfort and practicality. Today, a guest has to be able to communicate with the staff without the phone or going to the lobby. Hoteza Adria Region’s director Damir Knežević explains that hotels that have their own apps developed great market leads. Guests become a part of brand creation with the sole use of the app. “With more than 2 billion smartphones, it’s not strange that as much as 35% of travelers say they use them more than when they are at home. As we all know, technology is changing the way we do business, and more than 78% of business travelers use their smartphones when planning the trip”, says Knežević.
On November 17th and 18th, Best Stay 2016 will have awarded hotels and private acommodation owners share their experiences on design, ICT implementation and they will present to the participants some of the newest tools, give them some tips and tricks through various best practice examples and panel discussions.
Some international speakers at Best Stay 2016 include Hostel Celica and Hotel Cubo (Slovenia), Crowne Plaza Belgrade, 88 Rooms Hotel (Serbia), Stora Hotellet and U&Me Hotel (Sweden), 7 Fells Hostel (Finland), The Beehive Hostel, IC Bellagio (Italy), etc. You can check out all the speakers here, and download the event brochure with the complete agenda here.
Already registered for Best Stay 2016 are representatives from companies such as: