Kongres magazine, Slovenia
Kongres magazine, Slovenia
Divota Apartment Hotel, Croatia
director of food and beverage
Crowne Plaza Belgrade, Serbia
City of Krk Tourist Board
Hotel Cubo, Slovenia
food & beverage manager
Park Plaza Belvedere, Croatia
ZigZag Integrated Hotel, Croatia
Hoteza Adria Region
Life & Business Coach
Melita Manojlović Coaching, Croatia
director of ICT propositioning department
Hrvatski Telekom, Croatia
Design Hotel Royal, Croatia
Grand Hotel Lav Ltd., Croatia
Rusan Arhitektura / Oris, Croatia
Valamar Riviera d.d., Croatia
Hostel Celica, Slovenia
Manager Press & Public Relations
German National Tourist Office, Serbia
Area General Manager for Romania, Bulgaria and Macedonia
Accor Hotels / Orbis, Romania
Stora Hotellet and U&Me hotel, Sweden
director luxury division
Maistra d.d., Croatia
Prorsus communications, Croatia
Lude Ribe, Croatia
project manager edutainment education
Plava Sova, Croatia
owner and CEO
IC Bellagio, Italy
Black and white apartment Zagreb, Croatia
manager of the Tourist Information Center Graz
Graz Tourismus und Stadtmarketing, Austria
The Beehive hostel, Italy
Vice President of Business Development, Performance Management and Corporate Affairs
Valamar Riviera d.d., Croatia
Union Hotels group, Slovenia
founder and Chief Executive Officer
U Hostels, Spain
general manager & co-owner
88 Rooms Hotel, Serbia
Luxury Hotels Group, United Kingdom
7 Fells Hostel, Finland
Apartment Orhideja, Croatia
BDM Club, Croatia
Enterprise network product sales specialist
Institute for Tourism, Croatia
Iconis Agency, Croatia
Faculty of tourism and hospitality management, Croatia
Grand Hotel Bonavia, Croatia
Best Stay is a two-day B2B event which attracts the best of Croatian, regional and international tourism industry. Best Stay offers unbeatable networking opportunities to meet those who want to be the best at what they do, including hotel and apartment owners, managers, architects, and other important stakeholders who strive for success and quality. This is a must-attend event for all those in the tourism industry who wish to get to the top and stay there!
Panel: Discussing the potential of the “luxury hostel”
Panel: Advanced online strategies for private accommodation owners
Panel: Branding your destination - and why this is important for guest experience
Panel: A look into the future of tourism - What’s trending around the globe?
Why join us
Focus on creating the best guest experience
Advanced topics (marketing, it & design) & tips
50+ croatian & international speakers
Practical advice, case studies & workshops
Fun formats (eg. speed networking) only at best stay!
“Young team and a great event :)”
speaker, Marjan Žitnik, Spotie, Croatia
“Topics were very interesting and instructive, as well as all speakers and panellists. We look forward to participating next year.”
attendee, Bruno Nizić, Hotel Vestibul Palace, Croatia
“Very useful, especially panels for private accommodation owners, interesting topics, audience even decided to continue regardless of the announced break.”
attendee, Anđelka Mađar, TZ grada Karlovca, Croatia
“It was excellent and useful for making contacts for potential collaboration with the participants and speakers.”
official vehicle, Krešimir Dvorski, Nextbike, Croatia
“Very good initiative which I hope will last a long time and inspire the Croatian tourist and hotel industry to advance.“
speaker, Ivana Nesković, STR Global, United Kingdom
"It was wonderful, we met a variety of people, made new business deals, all in all, congratulations to the organisers."
speaker, Mario Furčić, Tim Bolje d.o.o., Croatia
"High quality and a new, different approach... Very good."
attendee, Vesna Maćešić, Euro ASAP tours d.o.o. Zagreb, Croatia
"An excellent, dynamic and well-planned conference on various aspects of tourism."
speaker, Jagoda Vukusic, Agritourism Japodi
"Thank you for the invitation, congratulations on the remarkable organization of the event. Compliments to the organizers for exceptional expertise and professionalism."
speaker, Lovro Bauer, Fabrika Arhitekti
"Organisation was on a high level, I was pleasantly surprised by a very wide range of topics. So far this is the best organised tourism conference in Croatia."
attendee, Katarina Pernar, integralni Hotel Mare&Mons, Croatia
"A great opportunity to encounter various aspects of tourism, and the experiences of different activities that accompany the tourism phenomenon."
speaker, Marko Padovan, Tim Bolje d.o.o., Croatia
"Ambitious and dynamic conference with an innovative approach, including a number of interesting topics, international speakers and real-time interaction with the audience."
speaker, Vlatka Stanić, Grand Hotel Bonavia, Croatia
"On behalf of the team from PandoPad, we would like to thank you for the lovely hospitality in Opatija, and wish you continued success in organising successful conferences like this one."
exhibitor, Goran Radić, PandoPad, Croatia
Design Hotel Royal
Ul. Viktora cara Emina 10
+385 51 580 730
director of food and beverage Crowne Plaza Belgrade, Serbia
Roland Fredersdorf has been working in the hospitality industry for more then two decades. He started his career as a hospitality trainee and worked his way to be the opening hotel manager of the Inter Continental Ljubljana. In his career he particular enjoyed and gained a vast experience in opening hotels . Working in hospitality has been especially rewarding due to being able to work in various countries and experience different cultures with all their individual influences.
managing director Grand Hotel Lav Ltd., Croatia
VP Business Development Odien Hotels NV Managing Director of Grand Hotel Lav Ltd. (Le Méridien Lav Split) and Grand Marina Lav Ltd. Hotel investment and real estate development expert, achieved profound management experience on behalf of supreme real estate investment corporations (Odien Group/Czechia, Magnum-Real4You Group/Austria) and supranational financial institutions (HETA Asset Resolution/Austria), as well as international hotel operators (Steigenberger Hotel Group/Germany, Domina Hotel Group/Italy) and with branded consultants (Horwath HTL/Southeast Europe). Founder of Godiva Consulting – Hospitality Development Advisors for Central and Eastern Europe, organiser and host of REXPO Investment Fair's annual HTL Day, author of numerous specialist articles, e.g for HospitalityInside and Top Hotel.
director Hostel Celica, Slovenia
18 years in tourism, first as a tourist guide followed by a tour operator to Asia and Africa. Established in 2005, the TJ's Tourist Agency quickly reached the top positions among incoming tourist agencies in Slovenia under his leadership. Since 2015 he has been managing another successful facility, the Suite Hotel Klass **** in Kranjska Gora and for 8 years now he has been managing also the famous Celica Hostel. He has contributed to upgrading the work process and quality of service, successful implentation of revenue management, outstanding activity of the leading youth hostel in Slovenia.
Manager Press & Public Relations German National Tourist Office, Serbia
Tijana Djuricic is the Regional PR manager of German National Tourist Board since 2012th, when the office was established with the mission of representing Germany as the travel destination in Bosnia and Herzegovina, Bulgaria, Croatia, Montenegro, Romania and Serbia. Previously she managed public relations for Faculty of Music, University of Arts in Belgrade, SCEN and Galathea hospital. Djuricic holds pHd in Theory of Media and Arts, and master diplomas in Journalism, Management in Culture and Opera Singing. She is an independent artist and assisting professor at Faculty of Technical Science in Novi Sad and Nova Academy in Belgrade.
Area General Manager for Romania, Bulgaria and Macedonia Accor Hotels / Orbis, Romania
Frank is the current Area General Manager for Romania, Bulgaria and Macedonia for AccorHotels / Orbis. He has extensive experience in hotel management and operations. He started his career in 1988 in Brussels and Bruges in Belgium in senior operational roles at AccorHotels. He quickly got promoted to Director of Food and Beverage at the Novotel Sheremetyevo-2 in Moscow, Russia in 1992. After spending three years in Moscow he moved back to London to and begun his ten years long career in the United Kingdom at AccorHotels. He started at one of the busiest airport’s Novotel, at the Heathrow as an Operations Manager. He then held several General Manager positions across the United Kingdom: Novotel Preston, Novotel Southampton, Novotel Milton Keynes, Novotel Bristol Centre. In 2006 he moved to Turkey, where he directed and managed one of the key hotels in Istanbul, the Novotel Istanbul. He then spent two years as a General Manager at Novotel Trabzon. After more than 20 years of service at AccorHotels he had appointed to Area General Manager for Lithuania, Latvia and Estonia, then from 2014, he is the Area General Manager for Romania, Bulgaria and Macedonia where he oversees of operations and development including development in the Balkans and Croatia. He is fluent in Dutch, English, French and speaks German as well. He is an avid fan of history, wines and the Arsenal.
general manager Stora Hotellet and U&Me hotel, Sweden
With a lifetime experience and over 10 years as Operations Manager and General Manager at both major operations and boutique hotels, Anna Gemrud knows the hotel industry from inside out. Her latest openings are award winning Stora Hotellet - winner of The World Boutique Hotel Award as “World’s Best New Boutique Hotel" in 2014 and U&Me hotel – with the ambition to be Scandinavia’s most innovative self-service hotel. Focusing on how to build “local world class experiences”, Anna will give her story on pre-opening, opening and developing business that lives and breathes their brand and becomes a destination within the destination. Stora Hotellet received the award for World's Best New Boutique Hotel 2014 and offers Scandinaviaʼs grandest and most authentic hotel experience. All with a hint of sea air. The concept, which is based on the hotelʼs origin as a shipping office, will take its guests on a journey through time and space. The hotel was completely refurnished in 2014 and has been meticulously recreated using custom interiors. Each of the six different room categories has a different theme which is clearly reflected in the room designs. 82 unique guestrooms, from grandiose suits to compact seaman cabins. U&Me. New Hotel Culture - Made by U At U&Me the guest is completely in control of the experience. At the city's best location you can choose between compact or spacious, spartan or luxurious, down low or up high selection of rooms. When staying with us, you check yourself in, quick and easy, using one of our check-in machines in the middle of the courtyard, just like at the airport. Here you’ll also find a restaurant, café, bakery and deli. U&Me was designed by the award-winning Snøhetta agency, whilst the conceptual idea and furnishing design was handled by the Stylt Trampoli architecture and design agency
director luxury division Maistra d.d., Croatia
More then 25 years of working experience in 5 Star Hospitallity Industry, of which I spend the first 20 years, working for Hilton/Le Meridien/Starwood. I started my carreer in Hilton Park Munich in Food + Beverage and worked by now in over 10 countries in Africa and Europe. Presently working as Director Luxury Division for Maistra d.d. whom I joined in 2011. Apart of having substantial experience as General Manager of International 5 Star Hotels, I was involved in 7 Hotel Openings in various countries.
owner and CEO IC Bellagio, Italy
Andrea Grisdale spent her formative years in England’s gorgeous Lake District, before embarking on a career in the travel industry in the 1990s. After traveling the four corners of the world as an overseas representative for a British tour operator, she ended up in Northern Italy as a guide and tour manager in the Dolomites and Lake Como. Just before the start of the new millennium, Andrea decided to strike out on her own and form IC Bellagio, a travel company providing Italian experiences for high-end travelers ranging from villa rentals and exclusive guided tours to luxury hotels and wedding event planning. Since its founding, IC Bellagio has gone from strength to strength, winning coveted awards from such prestigious organizations as Conde Nast, Travel + Leisure, Wendy Perrin WOW List, Virtuoso and Luxury Travel Advisor Magazine for several years running. Always conscious of giving something back, IC Bellagio offers student internships and work experience opportunities as well as supporting a wide range of social programs and charities. Andrea is a very vocal advocate of the travel industry, inspiring students at colleges and universities to follow in her footsteps with her many speaking engagements. She is also very conscious of the role inspiration plays for her staff as well, encouraging ICB staff to travel abroad and offering exciting career development opportunities. In June 2014 Andrea embarked on a new project – that of a hotelier. The prestigious Palazzo del Vice Re proudly opened its doors giving travelers the opportunity to live as a local in luxury in the heart of a medieval borgo on the shores of Lake Como. This led her to create, alongside 6 other local business owners, a non Profit Association, of which she is President called Prolezzeno. Prolezzeno has three goals – (1) Bring Tourism to Lezzeno (2) Create Experiences for Tourists to Enjoy in Lezzeno (3) Work with the Locals and Authorities to teach them what Tourism is all about. Andrea’s vision for IC Bellagio is to be THE Italian Destination Specialist that is not only the best company to travel with but also the best company to work for. Andrea truly believes ‘It’s All About the People’ and investing in People and their Future is high on her Priority List.
manager of the Tourist Information Center Graz Graz Tourismus und Stadtmarketing, Austria
Richard Windischbacher has been the manager of the Tourist Information Center Graz for the last 8 years. During this time he managed to turn the previously small tourist office into a large welcome center. The supply of services not just for tourists but also for locals is his upmost priority. His motto is “we are the concierges of the city”. Together with his team he promotes Graz via various social media channels and is responsible for the good relationship between Graz Tourism and its partners. As the chairman of TIC´s within the organisation European City Marketing he is responsible for European visions in the tourism industry.
Country Developer Trivago, Germany
Living and working in Germany for the last 12 years with studies at National and Kapodistrian University of Athens and at Rühr Univerität Bochum & Cambridge University. Joined the trivago family in 2008 by launching and leading the project www.trivago.gr. Currently member of Trivago’s International Department, managing the Greek, Turkish, Serbian, Slovenian & Croatian team. Specialties: Marketing Strategy, Business Development, Digital Marketing, Market Research, Market Analysis, Competitive Analysis, Team Management
Vice President of Business Development, Performance Management and Corporate Affairs Valamar Riviera d.d., Croatia
Ivana Budin Arhanić graduated Economics from the Middleburry College in the USA in 1999. After finishing her studies, for three years she has been working as strategic management consultant in Boston and in New York. In 2003, she was holding the position in company Lura d.d., where she was in charge of the project on aquisition and restructuring of company Somboled d.d. into business system of Lura group, and in 2004 she became Vice President of the Supervisory Board of Somboled. In 2007 she graduated from two-year MBA studies on Harvard Business School and afterwards holds the position within group Valamar, while in January 2009 was appointed to the position of Member of the Management Board in Valamar group d.d. and Valamar Adria holding d.d., and from 2014 to 2015 as the Member of the Management Board of Valamar Riviera d.d., respectively. Since June 2015 she has taken over the position of Vice President of Business Development, Performance Management and Corporate Affairs and she is in charge for business development through aquisitions, partnerships, strategic projects and corporate social responsibility, quality management and corporate communication.
general manager Union Hotels group, Slovenia
Tomislav Čeh is the General Manager of Union Hotels group, where, to a certain extent, he is the leader motivating his managers and charming the guests – but when the schmoozing is over, it is up to him to make sure the business is profitable and growing. The Union Hotels group is comprised of four hotels (Grand Hotel Union, Grand Hotel Union Business, Hotel Lev and Central Hotel), 574 pleasant rooms, 31 conference halls and saloons, taken care of by 280 employees. His area of specialisation is management for companies in crisis. Prior to joining Union Hotels, he worked at the Globtour tourist agency d.o.o., Ljubljana as the Managing Director during the company restructuring, which was successfully completed. Also successfully completed was the restructuring of the Life Class hotel chain, Portorož (7 hotels in Slovenia and Croatia), the transit port Marina Koper (Adriatic Sea) and Postojna Cave, where he was the Chairman of the Executive Board of Istrabenz turizem d.d. Other work experience: - March 2014 – September 2014: Head of Asset Management of HETA Asset Resolution, d.o.o. - September 2003 – December 2004: Managing Director of Postojna Cave - company for managing natural and cultural heritage (part of Istrabenz turizem d.d.) - January 2002 – March 2003: Managing Director of Globtour tourist agency d.o.o. - June 2000 – December 2001: Managing Director of Globtour Praha s.r.o., Czech Republic - March 1999 – June 2000: Head of Controlling and Finance Department in Globtour Praha s.r.o, Czech Republic He got to know the world as a tourist guide while working for various Slovenian travel agencies. Mr. Čeh has a bachelor’s degree in Economics, Faculty of Economics, University of Maribor, and has received additional education and training as part of the General Managers Program, Cornell University – School of Hotel Administration
founder and Chief Executive Officer U Hostels, Spain
Alvaro Hinojosa is the founder and Chief Executive Officer of U Hostels in Madrid. U Hostels is a new type of luxury and design hostel, and has been recognized as one of the worlds top design hostels by the Times and The Guardian. U Hostels is currently expanding and is close to opening a new hostel in Paris, and vacation rental apartments in Madrid. Before founding U Hostels, Alvaro was an investment banker at Deutche Bank. Alvaro advised in on several deals on the travel industry and managed the acquisition of a hotel in Mallorca for his family investment fund. Before Deutsche Bank, he was a consultant for the Consumer Industry at Andersen Consulting. Alvaro holds an MBA at IESE Business School
general manager & co-owner 88 Rooms Hotel, Serbia
Nikola Avram, general manager of MK Mountain Resort, co-owner of 88 Rooms was born in 1980 in Rijeka. He graduated from the prestigious American College of Management (RIT) and continued professional development in the Disney hotel in Florida. Nikola Avram has many years of experience in managerial positions gained through the hotel industry in Croatia, Montenegro and Serbia. From 2010. he is a CEO of MK Mountain Resort, where with his team, he is responsible for the revitalization of the largest hotel complex as well as the destination Kopaonik itself. Business success and leadership position earned him numerous recognitions in the field of tourism industry.
Vice President Luxury Hotels Group, United Kingdom
Bernadette Koltai joined the growing team at Luxury Hotels Group as Vice President and brings great strength to the company in the form of global sales and strong leadership. She joined from Pegasus Solutions, where she was Global Director of Sales for EMEA. Bernadette successfully expanded the portfolio to include a large number of luxury properties. She also helped hotels to ensure optimal revenues through electronic distribution channels in key markets across Europe, the Middle East and Africa. Bernadette has also gained in-depth knowledge of hotel performance trends after working with Deloitte and STR Global, where she provided market intelligence and revenue management solutions to hotels in order to maximize their revenues. Her career has also included business development for prime luxury hotels in London such as The Hempel and The St. James's Club and Hotel. She holds a degree in Psychology from the University of Westminster and regularly competes in long distances Triathlon races. She recently organised a fundraising campaign and completed the 2014 IRONMAN 70.3 World Championship in Canada. All the proceeds from this event have gone to her chosen charity Cardboard Citizens. Bernadette's philosophy: "Great passion and determination is the key to success."
hostel owner 7 Fells Hostel, Finland
Tinja Silvennoinen is a retired backpacker and professional hostel worker from Finland who was always dreaming of opening her own hostel. Two years ago her dream finally came true and she opened 7 Fells Hostel, a 40-bed hostel in the village of seven fells in Finnish Lapland. Guests from all over the world can enjoy the magical Lapland and see the northern lights dancing right above them without breaking the bank whilst staying at her budget-friendly accommodation. 7 Fells Hostel was chosen as one of the Best Luxury Hostels of Europe by BudgetTraveller last year.
Director Iconis Agency, Croatia
Muamer Mujevic is the creative director and founder of Iconis Agency. He has over 12 years of marketing and design experience, working with clients from Croatia, Sweden, UK and Canada. Muamer was a part of many successful advertising, branding, web development and digital marketing projects with Iconis Agency, and as a creative consultant for other marketing and design agencies.
EHMA was established in Rome in 1974. It is a non-profit association of Hotel Managers operating first class and luxury hotels across Europe. Its members are committed to fostering fellowship and respect, as well as their own professional improvement to better serve the industry. The mission is to make EHMA the number one platform for collective intelligence, education, networking and professional development among European hotel managers of 4- and 5-star properties.
MULTILINK d.o.o., Engineering solutions and consulting , is a leading Croatian company in the field of endorsement, application and transfer of information and communication technology, above all Internet and mobile technologies. Multilink was founded in 1989. Today it hires 25 employees and a larger number of associates in its offices in Rijeka and Zagreb .
KATARINA LINE is one of the leading DMC's in Croatia and a premier small ship cruise company with weekly guaranteed departures from the end of April to mid-October from the major tourist centers of Opatija, Split and Dubrovnik. With a fleet of more than 50 ships in four different categories, the cruise line caters to all ages and budgets. Katarina Line itineraries give travellers the chance to explore the stunning natural environment and picturesque, quaint Mediterranean towns while hopping from one island to another. This unique way of travelling and exploring coastal towns is one of the most popular and easy ways to experience the true Croatia.
The Step Ri Science and Technology Park of the University of Rijeka is the perfect environment for growing your business in Croatia. Offices and labs combined with integrated business support and internationalisation services.
Iconis Agency is a full-service digital agency based in Croatia and London, UK. Our team is comprised of talented marketers, brand strategy experts, web developers, designers, and social media managers. We love what we do, and every project is an opportunity to prove ourselves. Our main goal is to develop sustainable relationships between our clients and their customers. We accomplish this by creating engaging digital experience that helps brands connect with their audience in a meaningful way. We specialize in digital marketing, eCommerce, branding, design and web development. This means that we invest every available resource in developing and improving our skills so we could provide a better service.
The Faculty of Tourism and Hospitality Management Opatija, University of Rijeka, carries out scientific, development and professional research, with particular emphasis on areas of special interest to the Republic of Croatia. The Faculty organizes and carries out undergraduate, graduate and postgraduate level education which has been adapted to meet the demands of the Bologna process, as well as scientific and professional findings and the current needs of the economy.
Cisco is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. At Cisco customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success. The concept of solutions being driven to address specific customer challenges has been with Cisco since its inception. Husband and wife Len Bosack and Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices located in different buildings but were unable to due to technological shortcomings. A technology had to be invented to deal with disparate local area protocols; and as a result of solving their challenge - the multi-protocol router was born.
Croatian Telekom, a leading provider of telecommunication services in Croatia, offers fixed and mobile telephony services, Internet, IPTV, data and ICT services and also electrical energy. Through acquisitions of Combis in 2010., Croatian Telekom has expanded offer of services outside the scope of traditional telecom services and has become a significant provider of services in the field of information-communication technologies (ICT). Croatian Telekom is developing ICT services in two segments: standard services and special business solutions. Standard services come with predefined characteristics and prices and in different packages and are suitable for needs of small and medium sized companies. Special business solutions are tailor-made for specific needs of each user and provide a solution to the most complex ICT challenges. Our experts consult, create proposals for improvement, design and implement ICT solutions and after the implementation and introduction of new ICT systems in business, Croatian Telekom provides maintenance and customer support. Usage of ICT technologies in business comes with many benefits: it creates competitive advantage, increases work speed and productivity, reduces business risks and enables savings.
Hoteza is intuitive and flexible information, communication and entertainment system. Solution is truly changing the direction and application of hotel interactive technologies. Hoteza products include Hoteza TV, Hoteza Mobile, Hoteza HotPad, Hoteza HSIA, Hoteza HotSign and Hoteza Lobby. Hoteza already has hundreds of hotel clients around the world, and is trusted by leading groups including Marriott, Kempinski, Hilton, Rezidor, IGH, Corinthia and Wanda to provide enhanced in-house services to their guests.
Bernarda d.o.o. - specialized manufacturing company of high-quality bed systems for hotels, boarding houses, apartments and homes. High-quality is based on companies 20 years experience, modern scientific achievements and innovations. Value of the product is proven by large and various exports to the European market, representing 85% of total production. Some of the main customers are world-star hotels like Astron, Kempinski, Holiday Inn, Hilton, Sheraton, Intercontinental, Mariott and many others. Large part of development and production is focused on designing and placement medical matrress with motto „Good sleep for a healthy life“.
Alarm automaika Ltd. is regional leader in technical protection industry. Since 1989. it develops business in 12 countries, and protection of complex facilities with different security systems – design, implementation, maintenance and software integration – became core business in last ten years. Beside systems and services, it develops specialised solutions for different applications. In several hotel chains company implemented integrated safety solutions of fire and gas detection, smoke extinguish and evacuation as well as integrated solutions of video surveillance, access control and burglar alarm. Software integration of access control, licence plate recognition, guest reservation data base and parking fee collection have to be mentioned. Company received several awards for innovation and specialised technical protection solutions. It works according ISO 9001:2008 i ISO 27001 standards, have Business Security Clearance and highest prudential rate AAA.