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Agenda

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Panel: How to differentiate your hotel’s story?
  • Examples of showcasing the unique story and brand of a hotel
  • Tailoring your strategic marketing strategies to appeal to the next generation of travelers
  • The future of experiential marketing for hotels
Confirmed speakers: 
Ivana Budin Arhanić, vice president of business development and corporate affairs, Valamar Riviera d.d., Croatia
Nikola Račeta, hotel manager, Design Hotel Royal, Croatia
Nikola Avram, general director and co-owner, 88 Rooms Hotel, Serbia
 
Panel: Tailoring interior and exterior hotel design to particular types of travellers
  • How to know what will appeal to each type of guest long before they arrive
  • Ways in which hotels are engaging different generations of travellers with their approaches to exterior and interior design
  • How to thrill guests with tailor-made hotel design?
  • The role of renovation in making your hotel more appealing to your travellers
Confirmed speakers:
Peter Lösch, director luxury cluster, Maistra, ​Croatia
Anna Gemrud Morner, general manager, Stora Hotellet / U&Me Hotel, Sweden
Boris Duša, director, Divota Apartment Hotel, Croatia
Andrija Rusan, architect, Rusan Arhitektura / Oris, Croatia
Case study: Hotel Pashmina & Hotel Bellevue

Andrija Rusan, architect, Rusan Arhitektura / Oris , Croatia

Panel: Thinking outside the box - Why F&B trends are not all about the food
  • Best practice worldwide for F&B in hotels
  • Financial implications on investing more in F&B
  • How to give your F&B outlet individual personality?
  • How to respond to complaints - Communication training for F&B employees
  • Hotel restaurant menu reflecting trends and seasons
Confirmed speakers:
Peter Lösch , director luxury claster, Maistra d.d., Croatia
Franco Peruza, director, Grand Hotel Lav, Croatia
Tihomir Kolarić, F&B manager, Park Plaza Belvedere, Croatia
Roland Fredersdorf, F&B director, Crowne Plaza Belgrade, Serbia
Bubbly roundtables
Confirmed topics:
Edutainment as a resource for even better tourism in Croatia
Željka Babić, content & edutainment consultant, Plava Sova, Croatia
Creating a successful hotel sales plan
Vlatka Stanić, director, Grand Hotel Bonavia, Croatia
Mystery guests in hotels - is it worth it?
Melita Manojlović, life & business coach, Melita Manojlović Coaching, Croatia
How to build a successful meetings industry in the region?
Gorazd Čad, editor, Kongres magazine, Slovenia
"HoStel 2020." - the future of hostels and guest expectations
Ante Grancarić, project manager, Swanky Mint Hostel, Croatia
Advanced e-mail marketing in tourism
Adriano Požarić, editor, Turizam Info, Croatia
The role of design in tourism industry
Lea Aviani, director, Projectum, Croatia
Instagram marketing within the hotel industry
Miloš Petrović, CEO, Hotelijeri.com, Serbia
Panel: Creating the WOW effect for your guests
  • How to become the most memorable host?
  • How to differentiate your apartment, house, villa or camping ground?
  • Don’t forget all aspects to create the ultimate guest experience: From interior design to your garden

Confirmed speakers:

Dubravka Bosanac, owner, City Classic Apartment, Croatia

Andrea Grisdale, owner & CEO, IC Bellagio, Italy

Anemary Džidara, owner, Apartment Orhideja, Croatia

 

Case study: The role of Uber in tourism

Davor Tremac, general director, Uber, Croatia

Panel: Discussing the potential of the “luxury hostel”
  • Overview of the “new breed” of boutique, flashpacker, luxury, or posh hostels
  • What kinds of travellers choose hostels and what do they look for?
  • Housekeeping and other important details which separate 2* from 5* hostels
  • Best practice examples of awarded hostels
Confirmed speakers:
Tinja Tamminen, owner, 7 Fells Hostel,​ Finland
Andrija Pirnat, director, Swanky Mint Hostel, Croatia
Steve Brenner, owner, The Beehive Hotel & Hostel​, Italy
Tomaž Juvan, director, Hostel Celica, Slovenia
Case study: Glamping - going camping, but with glamour!
  • Overview of the “new breed” of boutique, flashpacker, luxury, or posh hostels
  • What kinds of travellers choose hostels and what do they look for?
  • Housekeeping and other important details which separate 2* from 5* hostels
  • Best practice examples of awarded hostels

Confirmed speaker:

Josipa Cvelić Bonifačić, project manager, Valamar Riviera d.d,​ Croatia

Panel: A look into the future of tourism ­ - What’s trending around the globe?
  • Analysis of top travel trends at the moment and how they impact owners and managers
  • What do the guests of tomorrow want and expect?
  • Trends and types of tourism ­ What's trending around the globe?
  • Perspectives on various tourism types, from health to halal to festival and beyond
  • Security implications on global travel trends
  • How to take the best from global trends but still give a truly local experience?
Confirmed speakers:
Sandi Kovačević, hotel manager, Hotel Cubo, Slovenia
Goran Pleše, area manager, Booking.com, Croatia
Danijela Čavlović, owner, Studio Kairos, Croatia
Rujana Lukač, representative Adria Region,  HomeExchange.com, Croatia

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